WARRANTY & REPLACEMENTS
Warranty Coverage
Please refer to the products listing page for specific warranty information, as it varies depending on the brand, configuration, etc. All warranties are non-transferable and are only applicable to the original purchaser. To process warranty claims for products purchased from authorized dealers, please contact the dealer from whom you made the purchase for further instructions.
Here is a list of UNAUTHORIZED resellers: CLICK HERE. Dealers on this list are not allowed to sell Morimoto Lighting products and any Morimoto Lighting product purchased from them does NOT carry a warranty. We recommend that you AVOID purchasing Morimoto Lighting products from the dealers listed in this document.
Warranty Returns
Certain items, such as headlights and tail lights, must be returned before a replacement can be sent. To make the process more convenient, customers have the option to place a refundable deposit for the replacement item. Once the defective product is returned and inspected, the deposit will be refunded in full; this process usually takes 3-5 business days after we receive the return. This system helps ensure a smooth and efficient exchange process while ensuring the defective item is properly returned. A return label will be supplied for customers within the continental US.
EXCLUSIONS
Please note that we do not cover items that have been physically damaged or modified in any way. This includes, but is not limited to, products that show signs of tampering, misuse, accidental damage, or alterations. If an item is deemed ineligible for warranty coverage, it is the customer's responsibility to cover the cost of return shipping. Customers will have 10 business days from the date of notification to either pay the shipping cost for the return of the item or provide a valid shipping label for the return of the item. Failure to supply a label within this timeframe may result in the item being discarded or returned at the customer's expense.
Making a Claim
Please reach out to our customer service department for help identifying the root cause of your problem. We will assist with troubleshooting to identify what needs to be replaced. Often times there is no need to return the defective part, and a new unit can be shipped to you in exchange for a field-destroyed photo of the original, though some exclusions apply.
The following product types accept field-destroy coverage:
LED Bulbs
HID Bulbs
HID Ballasts
Small Assemblies
Halos
LED Strips
Wire Harnesses
Adapters
The following product types must be returned if not serviceable from afar:
Headlights
Tail Lights
LED Pod Lights
LED Grilles
LED Fog Light Assemblies
Please reach out to our customer service team for instruction before field destroying or preparing to return a defective item.
Components
If you buy a brand-new car and the radio button doesn't work, you take the car in for service, and they replace the button. Likewise, if a component that's part of a kit or assembly has failed, we will gladly replace the affected part if possible, but not the entire system. If an HID bulb fails in less than one year, a single bulb will be replaced. If an HID bulb fails after one year, but still within the warranty period, we will issue a set of two bulbs to ensure color consistency.
Discontinuations
If the manufacturer has discontinued an item, the current equivalent of the same product will be offered as a replacement, and if logical to do so, we will offer 50% off a second unit to match. If no modern equivalent exists, we will issue you store credit equal to what you originally paid.
Returns
If you have owned the part for more than 45 days, we are unable to issue a refund in lieu of a replacement.
Labor / Other Expenses
All warranties cover the product itself. Due to the range of variables, neither we nor the product's manufacturer will be held responsible for any addition costs (labor, installation, rental cars, downtime, etc.) If you end up with a $600 invoice after the local Lamborghini dealership swapped out a bad bulb for you, do you really think that's on us?
How are warranty replacements shipped?
US Customers:
All replacement parts will be shipped ground at no charge to you.
Foreign Customers:
You will be responsible for all shipping costs / duties.
Expedited Shipping:
We are happy to accommodate you, but will charge actual shipping costs.
